Wide Bay Volunteers

Built to be run by volunteers

Everything here had to be manageable by people giving up their spare time, not by an IT department.

• Private Social Networking Site

  Volunteers had a private space to connect with each other and keep up with what was happening, without any of it spilling onto public social media. People who might only cross paths on the job had a way to feel part of the same organisation.

• Volunteer Management System

  Rosters and roles sat in one system the whole team could see. It was clear who was available, who was doing what, and where the gaps were before they turned into a problem.

• Booking System

  Volunteers could put their hand up for a shift or an event themselves, online, whenever it suited them. Less ringing around for the coordinators, and less chasing to fill a roster.

• Custom CRM

  Volunteers and supporters were tracked in the same place, with their history attached. When the organisation needed help, it knew who to ask and what they'd done before.

• Asset Management

  The organisation's equipment was recorded and accounted for: what they had, where it was, and who had it last. On a volunteer budget, not losing things matters.

• Bulk Marketing System

  One message could reach the entire volunteer base at once. Calls for help, event reminders and updates landed with everyone on the same day.

• Contact Forms

  New volunteers and members of the public had a simple way to get in touch, and their enquiries went somewhere the team would actually see them.

• WordPress

  Staff with no technical background could update the site themselves, which was the whole point of the redesign. It stayed current because keeping it current was easy.

• Fully Responsive Website

  Plenty of volunteers would be checking a roster from a phone rather than a desk, so the whole platform had to work properly on a small screen. It did.