CASE STUDY

JacqAll Services

eCommerce Web Design
JacqAll Services

Jackie came to us with a very specific visual identity already in mind for JacqAll Services — a pet-sitting, pet-minding, home-care and housekeeping business in Bargara built on the promise “We Do It All.” We built the site’s visual style around exactly what she wanted, rather than starting from one of our own templates, and set it up as a content-managed site she could keep adding to herself.

Behind that tailored front end sat a full quote-to-invoice pipeline: enquiries came in, turned into estimates, then quotes, then invoices, without Jackie having to manage any of it by hand. A custom CRM tracked every client relationship, an asset management system kept track of equipment and supplies, and a booking system let clients reserve pet-sitting and home-care visits directly. A bulk marketing system kept her client base in the loop, and the whole thing ran on a fully responsive WordPress build with contact forms built in for new enquiries.

Live at the time: jacqallservices.com.au

WHAT WE BUILT

From enquiry to invoice, without the paperwork

  • Quote, Estimate, Invoice Pipeline

    An enquiry became an estimate, the estimate became a quote, and an accepted quote became an invoice, each step following on from the last. Jackie didn't have to retype anything or keep track of where each job was up to. The system did that.

  • Booking System

    Clients booked pet-sitting and home-care visits online, straight into her schedule. In a business where the phone tends to ring while you're halfway through a job, that's a lot of calls she no longer had to take.

  • Custom CRM

    Each client's history sat in one place, from their first enquiry to every visit since. Repeat bookings were quicker, and nothing relied on memory.

  • Asset Management

    Equipment and supplies were tracked, so Jackie knew what she had on hand before committing to a job.

  • Bulk Marketing System

    One email could reach every client at once. Handy ahead of school holidays and other busy stretches, when regulars want to lock in their dates early.

  • Contact Forms

    New enquiries arrived with the details needed to quote, and dropped straight into the start of the pipeline.

  • WordPress

    The site was built around the look Jackie already had in mind, and set up so she could keep adding to it herself.

  • Fully Responsive Website

    People organising a pet-sitter are often doing it from their phone. The site worked just as well there as on a desktop.

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